When your running a small to medium sized business, you might realize you are getting more mail from customers and business associates than you can handle. Sure, you could filter your e-mail and organize your incoming requests, however I have a better way to get the job done. Have you ever thought about replacing your e-mail with a help desk?
A help desk, such as TremenDesk, offers both you and users alike a powerful, yet easy to use, customer service environment. This way, you can handle all your support requests and business deals via the Web, rather than your e-mail client of choice.
Here are a couple of example uses:
Give your clients and partners another way to access you. Putting e-mail aside for now, your contacts could simply submit a new help desk ticket to your TremenDesk account to get in contact with you.
You could create a sales@yourdomain.com e-mail address for all your sales request information, then set that up to simply forward into a sales queue inside of your help desk. This way, both your bases are covered and your giving your user the chance to submit a ticket via the Web or via e-mail.
With TremenDesk, you also get the ability to:
- Assign or unassign tickets
- Search tickets by any string of text (email, full name, etc) or unique ticket ID #
- View all tickets from any user
- Merge tickets
- View ticket response times for any section on the desk.
- Update ticket status as “awaiting user” or “awaiting tech”
- View technician data to ensure quality control
- Add an unlimited amount of private notes to ticket
So, if you are looking for a way to better manage your web site’s or your business’s e-mail, look no further than a help desk like TremenDesk. It is simply the best tool for the job.
Bonus: If you are a Lunarpages Business plan customer, you can get your own TremenDesk account for free. Just contact support@lunarpages.com for details.
© Lunarpages Web Hosting – Also, don’t forget to follow @lunarpages on Twitter!
